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My Account
How do I create an account?
 
Create an Account

1) Click the "My Account / Order Status" link at the top right side of our site.
2) Enter your email address.
3) Select "I am a new customer".

Having Problems? Call us at 1.888.915.9919

Then simply follow the prompts to complete setting up your account. Your information is NEVER sold to any other company and is kept completely private. Please view our Privacy Policy for more information.

How do I edit my account information?
 
Edit Information

Click the "My Account / Order Status" link at the top right hand side of our site to edit your account information. 

How much is my shipping?
 
Shipping Cost

Most items over $100 ship for free. For items under $100 shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices. 

I forgot my password.
 
Forgot Password

Click the "My Account / Order Status" link at the top right hand side of our site. Under the login box you'll see a link that says "Forgot your password? Click here". That link will send an email to you with your password. 

How do I return my product?
 
Returns

If you or a recipient are dissatisfied with an item it can be returned within 30-days of purchase. At All About Spas and Leisure Living, we take great pride in the quality and craftsmanship of our products. Attention to design, materials and construction is our priority. We carefully inspect your order prior to shipment; upon receipt, please inspect your purchase and notify us of any damage. We will arrange for a prompt replacement. If, within 30 days for all standard (not customized) products, you are dissatisfied for any reason, you may return your purchase for a refund of the merchandise value.

We cannot accept returns on monogrammed, personalized, special-order items, or on items damaged through normal wear and tear. We also cannot accept returns of final-sale items.
 
To begin the return process please contact customer service at 1.888.915.9919.
I received the wrong product.
  If you feel that you have received the wrong product, please contact customer service within 72 hours of receiving the product.
I received the wrong product

If you feel that you have received the wrong product, please contact customer service at 1.888.915.9919 within 72 hours of receiving the product. 

What is your return policy?
 
Return Policy

Our All About Spas and Leisure Living 100% Satisfaction Guarantee allows you to return any product within 30 days from date of shipment for a full refund of the purchase price (this does not include your original shipping fees).

In order for a return to be covered by our 100% Satisfaction Guarantee, items must be:

Returned in its original packaging as shipped

Attached with the original receipt

Product CAN NOT be used

Customer must obtain a valid RMA before sending the return, please contact us at 1.888.915.9919

Product cannot have been purchased as a "Discount Deal" item where purchase price has been reduced due to damage or use

On any return, the customer is responsible for all shipping charges, including any costs incurred in getting the product both to and from the customer, regardless of whether shipping was originally charged or not. If we sold or shipped you the wrong item, we will refund your entire amount.

If an item is shipped and returned because it is not deliverable due to an incorrect address, the customer will be responsible for shipping both ways. Orders for larger items that must ship freight require the shipping company to contact the customer prior to delivery. If the product is returned because the freight company could not reach the customer, this will be considered a return, and the order will be subject to our regular return policies.

All returns require previous communication with All About Spas and Leisure Living and a valid RMA (Return Merchandise Authorization) Number. Please do not simply ship items back. Items must be returned prepaid in resalable condition with all documentation, accessories, etc. Please package your shipment well and insure your shipment. If your return arrives to us damaged, you will have to file a claim with the shipping company to be reimbursed for the product. We are not responsible for damages during shipping on returns. Contact us to schedule a return and check back with us several days after you have shipped it. We will not be held responsible for a refund if a follow up call is not made by the customer.

If an item is damaged upon arrival, or if we sent the wrong item, we will pay for the return shipping, and we will get the correct item to you at no extra cost. Customer must notify us within (3) days of receipt of any shipping damages. Customer is responsible for any damage to the product when shipping back to us. Please call us toll free at 1-888-915-9919 to report this issue and we will gladly help you out.

If an item is shown as delivered by the shipping company and has not arrived, or if the item is shown as undelivered and has not arrived, please contact us within (21) calendar days of the expected delivery date to report a missing delivery. Please call us toll free at 1-888-915-9919 to report this issue and we will gladly help you out.

The 100% Satisfaction Guarantee IS NOT covered if:

Item has been installed or used in any manner, or items which are special ordered such as custom color

(ie: outdoor kitchens, color ranges, etc.)

Item has been personalized

Item contains partial case packs. (Bundles)

When will my order ship?
 
When will my order ship?

Please see each individual item page for more information on the availability of each item. Also, after placing your order, you may click the "My Account / Order Status" link at the top right hand side of our site to track the status of your order. You will receive a shipment confirmation when your order has shipped and tracking information within 24-48 hours of shipment. To expedite an order please call customer service at 1.888.915.9919.